Reviews
More than just OK.
4.97
out of 5 on Bryant.com
71 reviews
4.5
out of 5 on Google
26 reviews
- 5 star
- 22
- 4 star
- 1
- 3 star
- 0
- 2 star
- 0
- 1 star
- 3
Ratings and reviews are a snapshot from Nov 4, 2026, not a live feed.
A letter to the company
We are writing to make you aware of an emergency situation that occurred on Saturday at 2:30 A.M. Our 18 month old daughter woke us during the night, and we noticed the house was cold. After returning her to bed, we turned up the thermostat and nothing happened. After reading through the owner’s manual and re-setting the furnace, it still wouldn’t run. We realized we needed help.
We called OK Heating at just after 2:30 AM and left a message and our call was returned within minutes. One of your technicians, Josh M., arrived at our house within 30 minutes and greeted us with a friendly smile despite the early hour. He assessed our situation and replaced the furnace ignitor within 15 minutes.
We are truly grateful for his friendly demeanor and extreme professionalism, even though it was 3 AM on a very cold Saturday morning. It meant so much to us that we did not have to wake our children and take them somewhere until the furnace could be fixed.
Customer reviews
“Our furnace died during the cold snap over the holidays. OK Heating came by the same day to assess with no charge. They had the most competitive pricing and went out of their way to get it installed ASAP. The sales and installation team were accommodating, personable and professional. Our experience with OK Heating was pleasant and flawless. We’ll definitely be using them again for future services!”
Professional Installation
“Our installation of a high efficiency furnace and AC unit went very well. Cody and Brad did a great professional job. They really paid attention to the little details, communicated well, and cleaned up the work site. They made sure we had heat by the end of the day and returned the next day to complete the AC unit. Working with the staff at OK Heating was a very positive experience.”
“Impressive customer service and response time. It was Saturday morning and I left a message on the emergency line. Within thirty minutes the owner had called me back and arrived at my place and by another thirty minutes the repair was done! Within one hour everything was taken care of. Thank you so much OK Heating and Cooling!”
Great service ahead of Schedule
“Service came out the same day to look. Needed a new AC unit (was not surprised), Scheduled for the following Tuesday and got a call that they were coming Monday. Very happy with the whole process, and to have AC again!”
More than just OK
“Did a great job, fast and everything was right the first time. Good communication. A positive experience.”
Exceptional Service
“OK Heating and Air took the time to make sure we got the right product for our needs. Installed yesterday and they were prompt and took the time explaining the process of installing. Kind, courteous and even cleaned up site. Highly recommend.”
“Quick response for service, knowledgeable technician with diagnostics and actually fixing the problem... called saying they could come earlier in the day which is amazing in an A/C crisis...”
“When our air conditioner went out prior to the hottest week of the year, we called OK heating for a bid. Josh and Polly were excellent to work with, very responsive and knowledgeable about their products and their process. Cody and the other gentleman who did the install were prompt, courteous, communicative and careful. OK Heating was really great to work with and I can’t recommend them enough.”
More than just OK!
“Josh, Polly, and the rest of the team at OK have been wonderful to work with for years. They will continue to earn our business.”
Ok Heating and Air Conditioning was the perfect answer for us, again!
“We had three different service companies come to our house to look at our set-up. We wanted to be proactive and replace our 30 year old central air. It was original with the home. We had had no problems, but wanted to avoid emergency decisions. OK was our choice and the competition was stiff.”
Great experience with OK
“Great expertise both in helping me with a possible furnace repair when no other Bryant dealer would offer solutions…”
“A special thank you for coming so quickly. My husband is a heart patient and highly diabetic, so keeping him warm is a must. Thank you!”
Excellent Service
“Came in and installed a new furnace and air conditioner with no disruption to our home. Did their work and cleaned up after themselves. We are very pleased.”
“I really appreciated you working around my crazy schedule…”
“Josh did a great job. He is always very thorough and professional.”
Ok Heating
“Courteous, timely, knowledgeable, and efficient. Cleaned up and explained everything to me. I would highly recommend.”